Try different brands of CD-R, CD-RW, DVD-R, DVD-RW, BD-R, or BD-RW discs as they are supported by most recordable drives. There are many different brands and types of recordable, some perform better than others. It is essential to check the disc that you are using to write or burn for storing your files. If the disc drive is not listed, see the Dell knowledge base article Optical Drive is not recognized in Windows.If the disc drive is recognized, proceed to the next step.Verify that the optical disc drive is listed. In the Device Manager window, expand DVD/CD-ROM drives.In the Run dialog box, type devmgmt.msc then press the Enter key.Press the Windows + R to open the Run dialog box.Verify that the optical disc drive is recognized in Windows Device Manager Restore your computer to factory defaults.Write/Burn a disc using the Windows built-in burning engine.Update or reinstall the Dell provided recording software.Install the latest BIOS update on your computer.Run the Windows Hardware Troubleshooter.Run a hardware diagnostic test on the optical disc drive (CD, DVD or Blu-ray drive).
Remove the CD, DVD, or Blu-ray drive from Windows Device Manager.Verify that the optical disc drive is recognized in Windows Device Manager.If the issue is not resolved, proceed to the next troubleshooting step. Try different brands of recordable (R) or rewritable (RW) disc.Ĭlick on the troubleshooting steps below for more instructions.Refer to the User Manual of the disc recording software that you are using. If you are using a recordable (R) or rewritable (RW) disc, verify that the disc burning/writing session was closed correctly.see the Dell knowledge base article Guide to optical disc Drives and Optical Discs. Verify that the type of disc you are using is compatible with the drive that is installed on your computer.If you are using a recordable (R) or rewritable (RW) disc that was written on another computer, make sure that the disc is able to playback on the computer that was used to burn/record it.If the drive is unable to read discs, refer to the Dell knowledge base article Optical Drive is unable to read discs. Verify if the drive is able to read discs.
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